Yes, your first order must meet a $1,000.00 minimum before shipping charges. After your first opening order there is no minimum per order, but to maintain an active account you must place a minimum total of $500.00 in orders every 6 months. After 6 months your account will become "INACTIVE / archived". Once this happens you will need to fill out new forms and must meet a $500.00 minimum order to re-establish your account.
We do not accept any form of payment via our website or by phone. If this is your first order you will be required to fill out "New Customer Forms", which will include a credit card authorization form. The forms will be sent to you via DocuSign which are all electronic forms, so no need to print- just click and type your information into the SECURED form. These forms must be completed and returned before we will process your order. If you don't get these forms please check your JUNK/SPAM folder before calling us. If you need assistance with the forms we will be happy to assist you.
* If you prefer to have these forms emailed or faxed please let us know, just keep in mind this may delay your order processing.*
NEW Credit Card? If you would like to use a credit card that we do not have on file, you must fill out a new credit card form. We no longer accept any credit cards over the phone or through email, for your safety and ours. Please email us at firstname.lastname@example.org or email@example.com or give us a call at 1-877.576.8225 or 910.576.8225 and we will gladly send you a new credit card form to your email via DocuSign. DocuSign forms are all electronic, so no need to print.
Yes, we do offer Net 30. In order to qualify for Net 30, you will need to fill out a Credit Application for approval. For more information on our Net 30 program please email firstname.lastname@example.org and she will assist you with any questions you may have. Shiloh Stables & Tack, Inc. reserves the right to extend or deny credit to any business at their discretion based on Credit Reporting and Trade References.
Thank you for considering us as a potential vendor! Please click below to start the dealer application process. Please keep in mind it may take 2-3 business days for processing applications. Please ensure you have included as much information as possible, this helps to escalate the approval of your application. If you have pictures of your establishment or store front it is always helpful to us in considering your request. You may email us those pictures to email@example.com or firstname.lastname@example.org and we will include this with the submission of your application, make sure and reference your company name in the subject line.
Mistakes can happen and do happen. We have real people packaging and handling all orders. Upon Receipt of your shipment please VERIFY / INSPECT your order immediately. If you find shortages please double check your goods then call us immediately. If your package ARRIVES DAMAGED and you are there during delivery we request you ask the driver to allow you to inspect your shipment. If the driver states he cannot wait, you should sign with the following: "ARRIVED DAMAGED-UNABLE TO VERIFY CONTENTS". If you are not available at time of delivery and find damaged or missing packages, take pictures of all boxes. This makes filing claims easier with the carriers.
We adhere to a strict 5 business day's return or exchange policy for all merchandise. Any exceptions beyond 5 days are at the discretion of the general manager and must have valid supporting evidence at the time the claims are made. The merchandise must have ALL original packaging and tags. A credit for the merchandise will be applied to your Shiloh account. We do not refund credit cards. (Credits will expire after 1 year if not used) All merchandise without its original packaging cannot be returned without approval.
If you would like to make an exchange or return, you will need your invoice number and the product number along with photos of the product. Please contact email@example.com within 5 business days or receiving your order. Failure to do so will void all rights to a refund or exchange.
*PLEASE Refer to the "Returns & Warranty Tab" for more detailed information.
We request any RETURNS have an RA #. Please email – firstname.lastname@example.org or call our office and speak with a customer service specialist to obtain this # within 5 business days of receiving your order. Please keep in mind that all returns / exchanges are subject to Restocking Fees of 25% of the order minus the freight on any returns / exchanges. We DO NOT provide Call Tags for items being returned at the expense of the buyer for any reason. It is solely up to the buyer to return all goods by the carrier of their choice and at their expense.