Frequently Asked Questions
Who can purchase from our website?
We are a wholesale tack distributor only. We sell only to distributors and to retail tack businesses for resale purposes.
How do I become a distributor?
To become a dealer you must have an established retail storefront and/or retail website as well as a federal or state tax ID number.
Once you have that information you can fill out the Dealer Application.
I am a dealer, how do I purchase from your company?
ONLINE @ www.shilohtack.com (You must have a Username & Password)
BY E-MAIL: firstname.lastname@example.org (PLEASE INCLUDE Company Info & Phone)
BY FAX @ 910-572-3280
BY PHONE @ 1-877-576-8225. WE ENCOURAGE OUR CUSTOMERS TO USE ONLINE ORDERING, E-MAIL, OR FAX WHEN AVAILABLE.
Do you have a minimum order?
A FIRST TIME MINIMUM ORDER OF $1000.00 IS REQUIRED.No exeptions. If your account has been inactive for 12+ months you will be subject to a $500.00 minimum order to reactivate your account.
I have Damages/Missing items, what can I do?
We request that all items be inspected when they are delivered and damages that are evident need to be noted with the carrier prior to them leaving the shipment. Discrepancies in orders need to be made directly to us WITHIN 5 BUSINESS DAYS. If not reported within proper time period we will not be responsible. We have no control of merchandise once it leaves our possession; therefore the user is responsible for inspection prior to use!
If you receive an item and it is damaged, you must email email@example.com>
Email must include:
Photographs and a small description of the damage.
Once received we will be incontact with you via email.
I made a mistake in ordering and would like to exchange an item.
Upon receipt of incorrect item, contact us with your request. We will not pay for return shipping. You are responsible for proper packaging of the returned item,
Item must be in unused condition.
If item is not resalable, we will not exchange. *We reserve the right to charge a 20% restocking fee on any merchandise returned and a $25.00 restock fee for all saddles returned.
You sent an incorrect item, what do I do?
Upon receipt of incorrect item, contact us and we will arrange to get you the correct item.
What About OUT OF STOCKS/SUBSTITUTIONS/PRICE CHANGES?
We can not guarantee any items to be in stock as we do not keep real-time inventory.
If your order shows “Qty Not in Stock” YOU MUST RE-ORDER. We DO NOT DO BACK-ORDERS! Pictures are representation of product; items/colors shipped may vary from picture. If you wish not to receive SUBSTITUTIONS –Please Specify! Only sensible substitutions will be made. We try to prevent price increases, but with today’s volatile prices this may be unavoidable therefore PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE!
How do I get DELIVERY INFO/ TRACKING NUMBERS?
All merchandise is sent FOB Freight Collect from our warehouse. All Shipments are made via FEDEX or LTL Carrier. We are not responsible for shipping times. If your company has EMAIL please make sure this is ON FILE with us. Invoices with your TRACKING #’s are sent out via EMAIL the day your order is shipped. You can check ETD online at www.fedex.com once you have your Tracking#
I have an additional question:
Submit any question to firstname.lastname@example.org