Frequently Asked Questions
Who can purchase from our website?
We are a wholesale tack distributor only. We sell only to distributors
and to retail tack businesses for resale purposes.
How do I become a dealer?
Click on “Become a Dealer” on our home page.
How do I purchase from your company?
ONLINE @ www.shilohtack.com (You must have a Username & Password)
BY E-MAIL: cindy@shilohtack.com
(PLEASE INCLUDE Company Info & Phone)
BY FAX @ 910-572-3280
BY PHONE @ 1-877-576-8225. WE ENCOURAGE OUR CUSTOMERS TO USE
ONLINE ORDERING, E-MAIL, OR FAX WHEN AVAILABLE.
Do you have a minimum order?
A FIRST TIME MINIMUM ORDER OF $300.00 IS REQUIRED. (NO MINIMUM
ORDER IS REQUIRED AFTER THE 1ST ORDER)
I have Damages/Missing items, what can I do?
We request that all items be inspected when they are delivered and damages
that are evident need to be noted with the carrier prior to them leaving
the shipment. Discrepancies in orders need to be made directly to us
WITHIN 5 BUSINESS DAYS. If not reported within proper time
period we will not be responsible. We have no control of merchandise
once it leaves our possession; therefore the user is responsible
for inspection prior to use!
I made a mistake in ordering and would like to exchange an item.
Upon receipt of incorrect item, contact us with your request. We
will not pay for return shipping. You are responsible for proper packaging
of the returned item, if item is not resalable, we will not exchange.
*We reserve the right to charge a 20% restocking fee on any return.
You sent an incorrect item, what do I do?
Upon receipt of incorrect item, contact us and we will arrange to
get you the correct item.
What About OUT OF STOCKS/SUBSTITUTIONS/PRICE CHANGES?
Occasionally we are out of stock on items. If your order shows “Qty
Not in Stock” YOU MUST RE-ORDER. We DO NOT DO BACK-ORDERS!!
Pictures are representation of product; items/colors shipped may vary
from picture. If you wish not to receive SUBSTITUTIONS –Please Specify!!
Only sensible substitutions will be made. We try to prevent price increases,
but with today’s volatile prices this may be unavoidable therefore
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE!
How do I get DELIVERY INFO/ TRACKING NUMBERS?
All merchandise is sent FOB Freight Collect from our warehouse.
All Shipments are made via FEDEX or LTL Carrier. We are not
responsible for shipping times. If your company has EMAIL please make
sure this is ON FILE with us. Invoices with your TRACKING #’s are
sent out via EMAIL the day your order is shipped. You can check
ETD online at www.fedex.com
once you have your Tracking#
I have an additional question:
Submit any question to sales@shilohtack.com
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