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Frequently Asked QuestionsWho can purchase from our website? We are a wholesale tack distributor only. We sell only to distributors and to retail tack business for resale purposes. How do I become a dealer? Click on “Become a Dealer” on our home page. How do I purchase from your company? ONLINE @ www.shilohtack.com (You must have a Username & Password) BY E-MAIL: Jessica@shilohtack.com (PLEASE INCLUDE Company Info & Phone) BY FAX @ 910-572-3280 BY PHONE @ 1-877-576-8225. WE ENCOURAGE OUR CUSTOMERS TO USE ONLINE ORDERING, E-MAIL, OR FAX WHEN AVAILABLE. Do you have a minimum order? A FIRST TIME MINIMUM ORDER OF $300.00 IS REQUIRED. (NO MINIMUM ORDER IS REQUIRED AFTER THE 1ST ORDER) I have Damages/Missing items, what can I do? We request that all items be inspected when they are delivered and damages that are evident need to be noted with carrier prior to them leaving the shipment. Discrepancies in orders need to be made directly to us WITHIN 5 BUSINESS DAYS. If not reported within proper time we will not be responsible. We have no control of merchandise once it leaves our possession-therefore user is responsible for inspection prior to use! I a made mistake in ordering and would like to exchange an item. Upon receipt of incorrect item, contact us with your request. We will not pay for return shipping. You are responsible for proper packaging of the returned item, if item is not resalable, we will not exchange. You sent an incorrect item, what do I do? Upon receipt of incorrect item, contact us and we will arrange to get you the correct item. What About OUT OF STOCKS/SUBSTITUTIONS/PRICE CHANGES? Occasionally we are out of stock on items-if your order shows “Qty Not in Stock” YOU MUST RE-ORDER. We DO NOT do BACK-ORDERS!! Pictures are representation of product; items/colors shipped may vary from picture. If you wish not to receive SUBSTITUTIONS –Please Specify!! Only sensible substitutions will be made. We try to prevent price increases, but with today’s volatile prices sometimes this may be unavoidable therefore PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE! How do I get DELIVERY INFO/ TRACKING NUMBERS? All Merchandise is sent FOB Freight Collect from our warehouse. All Shipments are made via FEDEX or LTL Carrier. We are not responsible for shipping times. If your company has EMAIL please make sure this is ON FILE with us. Invoices with your TRACKING #’s are sent out via EMAIL the day your order is shipped. You can check ETD online at www.fedex.com once you have your Tracking# I have an additional question: Submit any question to sales@shilohtack.com
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