TERMS & CONDITIONS
(PLEASE READ & ACCEPT PRIOR TO REGISTERING OR PLACING AN ORDER)
** THIS WEB SITE IS FOR DEALERS ONLY! A VALID TAX ID NUMBER OR RESALE NUMBER ASSOCIATED WITH EQUINE SALES ARE REQUIRED (NO EXCEPTIONS)!!
MINIMUM ORDER:A FIRST TIME MINIMUM ORDER OF $300.00 IS REQUIRED. (NO MINIMUM REQUIRED AFTER THE 1ST ORDER)
CLAIMS/DAMAGES/MISSING ITEMS: WE REQUEST THAT ALL ITEMS AND BOXES BE INSPECTED FOR DAMAGES INCURRED DURING TRANSIT PRIOR TO CARRIER LEAVING! ANY CLAIMS FOR LOST, DAMAGES, OR DELAYS OCCURING DURING TRANSIT ARE TO BE MADE DIRECTLY TO CARRIER. DISCREPANCIES IN ORDERS MUST BE MADE WITHIN 3 BUSINESS DAYS BY CALLING 1-877-576-8225. PLEASE NOTE THAT ALL ORDERS ARE INSPECTED PRIOR TO BEING SHIPPED FROM SHILOH STABLES & TACK, INC.
SUBSTITUTIONS/PRICE CHANGES: PICTURES ARE REPRESENTATION OF ITEMS. ITEMS/COLORS SHIPPED MAY VARY FROM PICTURES. IF WE ARE TEMPORARILY OUT OF STOCK ON AN ITEM, SIZE, OR COLOR A SENSIBLE SUBSTITUTION MAY BE MADE UNLESS YOU SPECIFY NO SUBSTITUTIONS! ALL PRICES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
RETURNS: YOU MUST OBTAIN A RETURN AUTHORIZATION# BEFORE SENDING ANY MERCHANDISE BACK. MERCHANDISE IS ONLY RETURNABLE IF UPON RECEIPT THE ITEM IS UNSERVICEABLE. ALL OTHER RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE. CREDITS ARE GIVEN IN THE FORM OF ACCOUNT CREDIT (NET 30, COD CUSTOMERS) OR CREDIT CARD RETURN ( ONLY IF PUT ON CREDIT CARD ORIGINALLY). NO CASH REFUNDS ARE GIVEN. CUSTOMERS ARE RESPONSIBLE FOR FREIGHT ON RETURNS; ANY PREPAID FREIGHT WILL BE DETERMINED BY SALES REP.
ACCOUNT TERMS: ALL ACCOUNTS ARE SENT COD/CERTIFIED CK OR MONEY ORDER OR PAID BY CREDIT CARD. TO OBTAIN A NET 30 ACCOUNT OR TO PAY BY COD/COMPANY CHECK A CREDIT APPLICATION/AGREEMENT HAS TO BE FILLED OUT CORRECTLY AND SIGNED. THE ACCOUNTING DEPARTMENT WILL THEN PROCESS THE APPLICATION.
COD RETURNS/ RETURNED CHECKS: ANY COD’S THAT ARE RETURNED ARE SUBJECT TO A 20% RESTOCKING FEE PLUS THE SHIPPING CHARGES IF NOT ACCEPTED UPON ARRIVAL. IF ANY ORDER IS REFUSED, ALL FUTURE SHIPMENTS MUST BE PREPAID. THERE WILL BE A $25.00 SERVICE FEE ON ALL RETURNED CHECKS. IF A CHECK IS RETURNED FOR ANY REASON, ORDERS WILL BE SENT COD, PAID BY CASH OR CERTIFIED FUNDS ONLY.
DELIVERY/ TRACKING NUMBERS: ALL MERCHANDISE IS SOLD FOB FREIGHT COLLECT FROM WAREHOUSE. ALL SHIPMENTS ARE SENT VIA FEDEX. WE ARE NOT RESPONSIBLE FOR DELIVERY TIMES. TRACKING NUMBERS CAN BE OBTAINED BY PHONE, FAX OR E-MAIL APPROXIMATELY 2 BUSINESS DAYS AFTER PLACING ORDER.
**ALL NEXT DAY AIR, 2ND DAY AIR OR 3 DAY SELECT ORDERS MUST BE PREPAID.
**WE MAKE NO GUARANTEE OF FIT! THEREFORE ITEMS CANNOT BE RETURNED FOR THIS REASON.
**WE ARE NOT RESPONSIBLE FOR PROVIDING ORDER TOTALS OR TRACKING INFORMATION. THIS CAN BE OBTAINED BY PHONE REQUEST, E-MAIL OR FAX REQUEST.
** BY PLACING AN ORDER YOU AGREE TO ALL OF THESE TERMS.
****I HAVE READ AND AGREE TO ALL OF THE TERMS & CONDITIONS FOR SHILOH STABLES & TACK, INC.
BUSINESS NAME: ______________________________________________________
OWNER / PURCHASER (PLEASE PRINT): _________________________________
OWNER / PURCHASER SIGNATURE: ____________________________________
**PLEASE SIGN & RETURN TO SHILOH STABLES & TACK, INC., BY MAIL OR FAX.
MAIL TO: SHILOH STABLES & TACK, INC.
371 N. BILHEN STREET
TROY, NC27371
FAX: 910-572-3280
